Medivet Oadby

Welcoming staff and excellent service

The Good: Vet was very knowledgeable, physically gentle with, and made a real effort to create a 'working relationship' with our puppies. Staff appeared friendly & professional. The nurses really put in an immense amount of effort ensuring they not only knew the dogs well, but also the family. In particular, I was impressed with the vet Gillian, & a nurse called 'Phoebe'-- they really did make all the difference, but sadly not enough to have stayed with the practice. The Bad: Soured Relationship They have a strange method of steadfastly pressuring their clients to use THEIR preferred surgeons if you're unlucky enough to need one. A place called 'The Willows', which is seriously EXTORTIONATELY PRICED & owned by the Mars Company-- (yes, the food company that makes 'Mars bars'), so even when telling Medivet 'no, I don't want to/can't afford to pay over & above just because the Willows have a TV programme & are YOUR PREFERENCE', I was STILL met with intense pressure, & an eventual dismissive tone by Medivet Oadby. Even after saying 'no' on repeated occasions, they continued to attempt to persuade me to go with a place I COULD NOT AFFORD. They simply wouldn't listen; MEDIVET OADBY REFUSED TO OFFER AN ALTERNATIVE, saying we were 'fortunate' to have been approached by the Willows, who wanted to follow 'our story' for their show. Briefly, they wanted to 'follow our story' as it would make for excellent tear jerker TV ratings to see the angst of an 8 year old autistic child & his care dog who must face bilateral total hip surgery. I felt it was exploitive & thus wanted nothing to do with it or them. The Ugly: Failed Duty of Care & outright Negligence We chose instead to go with MEDIVET East Midlands Referrals in Hacknal, which Medivet Oadby outright refuses, saying "we don't know them, and we don't trust them". Our relationship with Medivet Oadby became outright untenable; I was APPALLED at the lack of professional courtesy on Medivet Oadby's part toward a 'sister practice'. It was at this point when things really deteriorated; our girl ended up getting a post op infection, & despite MEDIVET East Midlands Referrals putting through a prescription for antibiotics straight away, Medivet Oadby dragged their heels about filling it, delaying our son's care dog TIMELY care, despite being well established clients who were also paying for their Medivet Insurance plan X3 d. In the end MEDIVET East Midlands Referrals got a different Medivet (that didn't know us) to fill the prescription. Medivet Oadby's behaviour was completely UNETHICAL and NEGLIGENT. Conclusion : In the end I wrote a letter of complaint, but no one at Medivet Oadby took it seriously; the nurse overseeing it fobbed the entire matter off, & protected her work colleagues (as was expected). After seeing how lacking MEDIVET OADBY could be in their duty of care & how quickly they could turn on our family because we defied their outright DEMAND to go with the Willows (£6,500.00 MORE than Medivet East Midlands Referrals) I knew we had to MOVE OUR DOGS IMMEDIATELY. For our part, we moved all 3 dogs to a completely different vet, &our boy's little girl has very successfully had her second complete hip replacement, again with the SAME BRILLIANT & very talented Graham Oliver over at MEDIVET East Midlands Referrals. Just to be clear, Medivet East Midlands Referrals wasn't cheap, but they were 'in line' with other surgeons; we are ecstatic with the outcome, their care & feel that we could not have been treated better by Graham & his team of dedicated & hard working professionals over at MEDIVET East Midlands Referrals. Final thought: IF a company exploiting your known vulnerabilities (disabled child's care dog needs double hip replacement/ can I afford it with 1 household income? He can't live without her/what do we do? Consider a second mortgage?) at an immensely stressful time in your life, whilst also dictating where you will go & what you will pay (& it will be nearly DOUBLE the cost compared to elsewhere), sounds good, then Medivet Oadby is perfect for you!

Team is professional and would highly recommend.