Medivet New Cross

All good as usual. Great practice with very friendly staff. Astro ☄️ enjoyed his experience 😺

We loved our experience at Medivet in Newcross. Clean and professional. Vet was extremely helpful and supportive with the right things for my pregnant cat who also had young kittys with her at our visit! (Yes! She’s been busy!) Vet was lovely, and gentle. Ladies at the desk were friendly and amazing too! Gave me great tips and advice. Broke down the health care plan of my cat and her kittys! Would highly recommend.

Avoid. I took my Cat Midnight in for her monthly arthritis injection at 915am on Thursday 12th September 2024. At 1230pm I received a call from the vet to say she received a higher dose than normal (it turns out she was giving 10 times more than she should have) but she should be ok and to monitor her. After this conversation I felt reassured that she would be ok. On Thursday night my daughter noticed she wasn’t herself and when we called Medivet out of hours that evening, again we were told to monitor her. On Friday morning we took her in after she hadn’t improved and we spent the next few days travelling around different Medivets in London with a very ill cat ending up in the RVC in Potters Bar at 1140pm on a Saturday night. It turns out beside the overdose of her arthritis medication the team at the RVC had noticed an abscess on her tail that Medivet had missed on the day of her monthly check. Midnight improved greatly thanks to the team at the RVC and was discharged on Monday 16th September 2024. At that point I had not had a single call from anyone senior at Medivet offering an apology or enquiring as to how she was. I wrote an email to Medivet on the 26th September and received a call on the 30th September (18 days after she had been given the overdose) from their head Vet on the 30th September asking after Midnight and he seemed genuinely concerned. Their corporate robot the practice manager of Medivet at 3 practices called me after 19 days after her over dose saying they are investigating and are looking at compensating me. We spent over £340 on public transport and £390 at our new vets who seemed highly concerned that she had lost weight and this was not picked up Medivet. Midnight is on the mend thank god but Medivet won’t pay for the money I spent on public transport and seem to be picking and choosing what part of the vets bills they wish to pay. The RVC are owed over £2100 which they say Medivet have said they will be paying. At this moment this is currently ongoing and I will update on FB the conclusion when reached.

I visited Medivet Catford in Jan 2024 but I was registered with Medivet New cross at that time. My pet's treatment was amazing in Medivet Catford. I would infact personally want to thank the Vet for her brilliant management. To my surprise, I get an email in July 2024, a whopping 7 months later asking for me to pay outstanding balance. Now, I do understand that there was indeed an outstanding balance. How would I know it unless they tell me? I made the payment at the counter as any customer would, but they forgot to charge me for a test. This clearly shows that it was their mistake. I was happy to make the payment. I never said I wouldn't pay. I had to claim it in the insurance as it's a new charge levied on me after 7 months. Throughout this conversation, the tone was so confronting, the person on phone and on email persistently showed as if I was the one at fault for not paying it. It felt like they were trying to confront me for not making the payment! Expecting an apology for making me go through the payment and insurance again is far away from expectations. The people handling money need to understand that we are not running away with your money. Be civil when you deal with payment issues, especially when it's not customer's fault. BTW, I have made the payment even without proceeding insurance claims for the same. I hope Medivet New cross is happy with their 61£. Sorry for being so rude on the review, but this is how I felt when I spoke to your Debt collectors on phone.

I've always had amazing service at Medivet New Cross, the vets are so kind and thorough in their care and explaining aftercare. The reception staff are lovely and have always gone above and beyond when I've needed help - replying super quickly to emails and booking in last minute appointments. Would definitely recommend them

the worst vet I have ever been to in my entire life. My dog ​​has been unwell for 1 week, I paid £300 for tests that took a week. They couldn't give them to me over the phone and I came personally to the vet and they didn't tell me what was wrong with my dog. I have to keep waiting to find out what's wrong with my dog. It is very frustrating because my dog ​​is sick without knowing what I can do to him and here they just tell me very calmly to keep waiting. I am desperate to know what my dog ​​has so I had to make an appointment that will cost me £50 more than what I have already paid to find out the results of some tests that cost me £300 because they can't tell me and the best way easy is to pay more I am very indignant. I want to emphasize that the employees were never rude but the way the clinic works seems horrible to me

I would like to say a big thank you to the staff who dealt with Bella(my dog). I don't think I could ask for any better. It's been a really hard day. I called medivet around 14:40pm. Frantically concerned about my dog. Spoke to a lovely gentleman who asked me to bring Bella in asap. I reached the vets at 15:00pm as an emergency and was seen quick. A lovely vet named David, helped with Bella. He did an exam on her. Making not only her but me feel comfortable. And Bella is not a vet kind off girl. But to my suprise she behaved, where normally she would growl and refuse to let anyone touch her. He was very patient and kind to her. He gave me his diagnosis and to put it mildly I felt my world crumble. Anyone that has an animal as part of a family knows you blame yourself. Hating what they are going through and wondering what I could of done differently. David reassured me that they could help Bella. They took her into surgery. As you could tell I was in bits, crying my heart out. A lovely lady that works on reception came and sat with me. I didn't take her name but she was compassionate and kind. I'm very glad that I came to medivet. From the phone call to picking up Bella this evening. I can't fault Medivet. And I'm very thankful and I appreciate Medivet for everything they have done.

Professional and reliable service. Friendly stuff.

Now that they are owned by a large chain, this practice has merely become a good vehicle for extracting more for a private equity company. This is reflected in the change in friendliness and not putting the pet (rather than needless appointments) at the heart of the process. When it was a family owned practice with John Hankinson, none of this nonsense happened but it has now become a very different place. Soulless, unfriendly staff, lax attitude to timeliness of them meeting appointments (I was rarely seen on time, once in 10 visits) and too many needless consultations and high prices mean I am moving to a new vets practice today, after 30 years of spending my money here. They will not receive a penny more, because the focus should be on the patient, not profit. It's pretty awful for the staff too - Medivet gets 2.7 out of 5 stars on Glass Door, so it's not a great place to work either, which comes out in the service. CVC Capital Partners are the only winners here, setting this up for one thing only - so I withdraw my support for them.