Medivet Merthyr Tydfil

Thank you so much to you guys for transferring Mattie from my last vet practice over too you so quickly and seeing Mattie straightaway. (1hr in total) Also a big thank you to the vet who took the time to look over Mattie properly and gave him the best care and attention you expect from someone that cares for animals and the follow up care you have offered even though you are going back up to Bristol. I will be forever grateful. You didn't look at us and think how much money we can get out of you like our previous practice, you actually care about Mattie and how you could help him, hopefully now with your help, we will get some answers and get Mattie back to is normal hyper, loving self ❤️

So far so good. Only just registered and my cat Dandelion became poorly. She had a lovely vet who is looking after her well. All the staff are really nice and the place is well kept and very clean (Merthyr branch).

Cannot fault nursing staff who are very polite and helpful. vets have been good and friendly, have had no trouble booking in emergency .Sometimes have to wait past your time of appointment for others as can be very busy.

Been a customer for many years. Was exceptionally disappointed to be under quoted for tooth clean. £400 extra than advised. My trust has been shattered..we walked out. Shall not be going back hopefully 🙏.. we will find another vets.

I struggle taken my German Shepherd to the vets since my husband passed away as he’s not to keen on going in the surgery, but the receptionists are very understanding of my situation and go out of their way to help me, and vet Mrs Gwen lley is only to willing to come out to my car to see to him.

Very friendly staff,on time

Absolute rip off when its comes to basic medication for a ear infection. The vet did not even clean the ear, it would have probably cost another hundred pound for 60 seconds effort.

Always helpful on the phone no matter what the query. All vets are so good with my pets and put them at ease on all visits. Recently took my dog to them and even under the covid restrictions they were brilliant 👏 They even picked up on a infection with my dogs paws and treated it with ongoing advice and medication. My dog has no issues when going to Ash vets and will happily go with them without me present as He trusts them.

Appalled. Booked a pre-op neutering appointment for my son's cat at the Merthyr branch. Was told the pre-op assessment was free of charge. As soon as we walked into the consultant room I felt a bad vibe from the vet(!). Whilst weighing the cat I informed her that she had had kittens eight weeks ago, her attitude / posture changed immediately. She came up with some cobblers about her belly looking sore and said she needed to perform an ultra sound before carrying out the op, to a cost of just shy of £300. When I told her we couldn't afford that, she told me I would have to pay for the consultation (pre-op check). I went to pay and was told it was £50 odd quid! We were in the room for less than 4 minutes, 1 of which was spent getting the cat out of the carrier. The cat was only weighed, no physical examination given other than looking at her nipples for a nano second. I objected to the cost and repeatedly said that I was not informed that I would have to pay for the pre-op assessment under any circumstances - apparently, according to said vet, medivet does need need to inform clients of any caveats when booking a free pre-op appointment. The vet blathered on about paying for expertise and not just time....right, weighing a cat takes a lot of expertise. The only expertise evident today was that in the art of ripping people off. To add insult to injury the vet proceeded to tell me that she had a welfare concern for my cat, but I shouldn't worry as she wasn't going to call the police. Really!! Clearly a brazen attempt to try fleece us for services not required by way of a threat. The cat's nipples are sore as she is at the tale end of weaning her kittens and producing very little milk for heavens sake. Any reputable vet would seek further information from the client at the very least before demanding £300 for an ultra sound. At this point I informed the vet I no-longer wished to engage with her, but still she rattled on trying to get a rise out of me and justify the £50 odd charge. I promptly paid my bill, told her to enjoy her cheap bottle of champagne and departed - a childish dig but relatively pleasant considering my internal dialogue at the time. I've used medivet a number of times over the years (Hayes branch) and am very sad to say today's experience has left me incredibly disappointed. The ploy to elicit money any which possible was crystal clear within a few minutes of entering the assessment room - shame on Medivet, its staff Maria Cristina Crisan Grozea and for its very poor practice.