Medivet 24 Hour Alder

Want to say a massive thank you to Vet Krystyna and the veterinary nurses Sally & Bobby. From the initial phone call at 2:30am to admission the care and compassion was outstanding. We had a traumatic night where are dog bled profusely from an unknown abscess where are local vets neglected. After leaving our beloved dog coco there overnight, Krystyna gave me a detailed updated this morning. A Gentleman vet (sorry didn’t get name) also rang me at 11am with a further update and reassurance. Anna the lovely Veterinary nurse was absolutely amazing when we picked coco up and went into detail about medication. Extremely caring vets. Thank you so much for the care and compassion both us and Coco received.

Same day appointment, friendly staff, knowledge clinical teams - so grateful, thank you.

I needed an emergency appointment in which sadly I had to put my sidekick to sleep. I called earlier in the evening and was given advice and guidance by Samantha on the night team. When things didn't improve I needed to come in for an emergency appointment. I was seen by Matej who was understanding and went through all my options and guided me through everything. He gave me time and space to make a decision and then left me a good amount of time to say goodbye. Samantha then guided me through the rest of the process and her manner and approach was very reassuring and caring. Thank you for guiding me through a difficult situation. RIP Poppy.

Friendly practice and the staff weee all lovely with Eaton.

Fantastic service Thankyou

This is a brilliant practise - warm, welcoming and very supportive but totally professional and excellent in their clinical work

I wouldn’t recommend this vet if you are introverted or a socially anxious person - staff seem unequipped in discussing things in a patient and private manner. My cat was unnecessarily prescribed a tablet she didnt require purely for sales targets to be met - pushed on me by the vet in the middle of reception when i felt quite vulnerable and exposed and like i couldnt query why she needed a tablet for a worming treatment i was already giving her - so just went along with it under duress so I could leave vet and not have people staring and listening to this conversation. I sought advice from another vet who told me this prescription was completely unnecessary. Each time I tried to push for more clarity or express my concerns i felt shut down and made to feel very stupid by vet and staff. The vet kept talking about how studies show neutering may not be best thing for cats and spoke most of the time about her risk of death which terrified me as i always thought risk of death was possible in neutering, but low, and better for cats. I had paid a sum of money toward the neutering op and was refunded quickly to be fair - so have added an extra star for that. I felt anxious at this vet - there was no warmth -and as a neurodiverse person wouldn’t recommend if you’re shy or anxious - as we need to feel comfortable with our vets - theyre an important part of ours and our animals lives and i didnt feel comfortable or welcome at all.

Excellent vets for many years

Very very very displeased. This used to be a fabulous vets practice when it was Alder Vets. I have not been there for over 3-4 years and i thought they had just changed the name but upon entering everything had changed. It was cold and very unwelcoming . The bin outside was full to bursting (sorry now i never took a picture) so my dog poo bag just went in . Staff unwelcoming and unfriendly both to me and my dog . Our appointment was for 11.30am at 11.45am still waiting even though only one other person in the waiting room who had already cone out . I enquired as to when i would be going in as i had my own appointment at 12.30pm somewhere else. Was told by one of the 3 receptionists that the vet was in with someone else snd i was next. She never even bothered to have the courtesy to look up from her computer screen to acknowledge me. I say back down and the vet in question my dog was to see came out and the sane girl asked him about me he just shrugged said he was waiting for someone else and went back into his room. 2 minutes later he appeared shouted my dogs name and we went in. It was then the real problem started it was as if we were nit even booked in fir our registration and consultation he stood arms folded and no offence to him i could barely understand anything he was saying . He asked a few questions i could grasp the jist and i lofted my dog on the table. He had a quick brief feel checked one ear and his heart and that was it. I told him after showing him all the vaccination forms and info from the Dogs Trust that my dog still had a little cough and had been on a course of anti-inflammatories . He guess dog had kennel cough and would need a weeks course anti-biotics. My dog was weighed to prescribe the dose and i was told it would cost me £35.00 . I was then ushered out to wait again to pay. 10 mins later i was asked up to the counter to collect medication and pay. This different receptionist was quite friendly and polite but then again i was handing over £35.00. I am disgusted at the service overall and im not one to write such an awful review about anywhere snd i honestly never have but since the change over the place was cold, uninviting both for myself and my pet . Not a great experience . As soon as we were hone i phoned my cousin to find out where she takes her 3 dogs ( yes dumb i know should have to begin with) but i was trying to go where ive always taken my pets . Anyways registered at her practice and just with the telephone enquiry alone was chalk and cheese. Registration was easy over the phone the girl at the other end polite, chatty snd giggling away immediately putting me at ease. In my opinion give this place a miss as obviously first impressions dint really seem to count here . Such a shame .