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Medivet 24 Hour Richmond

4.4 /5
879 reviews

Unused medications

Please bring back any unused medications for safe disposal. To find out why this is important, click here.

Appointments

Mon  -   - 
Tue  -   - 
Wed  -   - 
Thu  -   - 
Fri  -   - 
Sat  - 
Sun  - 

Open 24 hours, 365 days a year

Out of hours: Consult fee £130. No charge for assessment by phone.

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Meet the team

Alba Carreras

Partner

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Alba Carreras

Partner

Alba graduated from the University of Barcelona in 2006. She first started working for Medivet in the same year and has been Partner at Medivet 24 Hour Richmond since 2010. Alba completed an internship in 2008 and a fellowship in small animal internal medicine in 2009, for which she is a certificate holder. She is also a certificate holder in pain management and western acupuncture, and is currently completing her certificate in imaging. Outside of work, Alba has a cat called Luna.

Nakisa Malek Gilani

Partner

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Nakisa Malek Gilani

Partner

Nakisa graduated from the Royal Veterinary College in 2022. She started working for Medivet soon after graduating, having completed much of her student training at Richmond. Nakisa has particular interests in medicine and soft tissue surgery. At home she has one dog, Yuki.

Clara Aguirre Lopez

Partner

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Clara Aguirre Lopez

Partner

Clara graduated in 2017 from Universidad de Cardoba in Spain. She has worked for Medivet for the last three years and has a particular interest in surgery. She is currently studying towards her certificate in small animal surgery. At home, Clara has one dog called Lola.

Dimitrios Sklias

Night Veterinary Surgeon

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Stefania Nalon

Night Veterinary Surgeon

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Eloi Mazo

Night Veterinary Surgeon

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Harlie Scott

Veterinary Surgeon

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Paula Garcia Dominguez

Veterinary Surgeon

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Lucy Burman

Head Veterinary Nurse

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Lucy Burman

Head Veterinary Nurse

Lucy qualified as an RVN in 2014 from the Royal Veterinary College. She is currently head nurse at the Richmond branch, having worked there since 2021. Lucy has a keen interest in nursing care of hospitalised patients, particularly those with neurological conditions. At home, Lucy has one cat called Billie.

Jessica Healy

Veterinary Nurse

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Jessica Healy

Veterinary Nurse

Jess qualified as an RVN in December 2022, having worked for Medivet since 2017. Jess enjoys caring for our hospitalised patients, providing specific nursing care to a range of conditions. At home, Jess has one dog, Stanley; two cats, Nigel and Lylo and a lizard named Rico.

Patricia Howard

Night Veterinary Nurse

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Patricia Howard

Night Veterinary Nurse

Patricia qualified as an RVN in 2016, and has worked for Medivet for 15 years. She currently works as one of our dedicated night nurses, and is passionate about emergency and critical care. At home, she has one dog, Loki; one cat, Jake and two guinea pigs, Harry and Megan.

Jessica Osborne

Veterinary Nurse

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Jessica Osborne

Veterinary Nurse

Jess qualified as an RVN in 2021, and has worked at Medivet Richmond for 6 years. She particularly enjoys working in theatre and anaesthesia. Jess has three dogs of her own; Stella, Dolly and Tamz.

Davina Rowsome

Night Veterinary Nurse

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Alison Forero Pena

Student Veterinary Nurse

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Alison Forero Pena

Student Veterinary Nurse

Alison joined our team in 2022 and later transitioned to her training as a first-year student veterinary nurse. She brings a profound dedication to animal welfare, ensuring compassionate care for every patient. Outside of work, Alison finds joy in outdoor activities and cherishing moments with her own pets. She is always looking forward to ensuring a safe and comfortable experience for your furry friend during their visit.

Charlotte Johnson

Veterinary Care Assistant

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Charlotte Johnson

Veterinary Care Assistant

Charley joined Medivet in November 2022 as a kennel assistant. She helps keep the practice clean and loves to give the patients love and attention while in hospital. She has two cats (Coco and Truffles) and a guinea pig (Crumble) at home.

Lauren Callen

Veterinary Care Assistant

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Victoria Menezes Barreto

Veterinary Care Assistant

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Heather Freeman

Veterinary Nurse

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Holly Calvert-Lee

Veterinary Nurse

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Ioan Evans

Student Veterinary Nurse

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Kellie Wicks

Practice Manager

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Kellie Wicks

Practice Manager

Kellie qualified as an RVN in 2021 and has worked for Medivet for the last 6 years. Kellie is now deputy head veterinary nurse at the Richmond clinic. She has a particular interest in exotics and feline medicines. At home, Kellie has three cats called Benny, Cricket and Zelda, and a bearded dragon called Nelson.

Sophie Keightley

Client Care Assistant

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Sophie Keightley

Client Care Assistant

Sophie is our head receptionist at Richmond. She has been a part of Medivet since 2019. Sophie enjoys greeting our clients and their pets at the front desk and welcoming new faces to the clinic. She has two cats at home, Merlin and Leo.

Tina Crous

Client Care Assistant

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Sara-Louise Logan

Client Care Assistant

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Nicole Murri

Client Care Assistant

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Our Prices

Standard Healthcare Plan*
Standard vet appointment (regular opening hours) £70.00 £63.00
First appointment FREE** Free Free
Annual vaccination booster £80.00 Included
Annual vaccination booster incl. Kennel Cough £112.00 Included
Vaccination puppy course 1st + 2nd £105.00 Included
Vaccination puppy course 1st + 2nd + 3rd*** £137.00 Included
Castration (procedure only fee) from £286 from £257.40
Spay (procedure only fee) from £354 from £318.60
Out of hours vet appointment (Medivet 24 Hour) £130.00 £117.00
Medivet Healthcare Plan from £17.50 Save £280* a year

*Our clients save up to £280 every year on the Medivet Healthcare Plan. Plus get a minimum of 10% discounts on all medical care.

**One complimentary puppy or kitten consultation per pet, limited to two pets per client.

***Based on clinical recommendation.

;

Standard Healthcare Plan*
Standard vet appointment (regular opening hours) £70.00 £63.00
First appointment FREE** Free Free
Annual vaccination booster £78.00 Included
Vaccination kitten course 1st + 2nd £111.00 Included
Vaccination kitten course 1st + 2nd + 3rd*** £144.00 Included
Castration (procedure only fee) £127.00 £114.30
Spay (procedure only fee) £166.00 £149.40
Out of hours vet appointment (Medivet 24 Hour) £130.00 £117.00
Medivet Healthcare Plan £15.50 Save £280* a year

*Our clients save up to £280 every year on the Medivet Healthcare Plan. Plus get a minimum of 10% discounts on all medical care.

**One complimentary puppy or kitten consultation per pet, limited to two pets per client.

***Based on clinical recommendation.

;

Featured Services

Vaccinations

Vaccinations

Protect your pet from a number of serious illnesses by making sure their vaccinations are all up to date.

Keyhole Spay and Surgery

Keyhole Spay and Surgery

Laparoscopic spay and other keyhole procedures use small incisions and a camera, which usually means less discomfort and a quicker return to normal walks and meals.

Parasite Care

Parasite Care

Keep your pet - and house - free from parasites with regular flea, tick and worming treatments.

Microchipping

Microchipping

Microchipping is an easy and pain-free way of keeping track of your precious pets should they wander or get lost.

Vaccinations

Protect your pet from a number of serious illnesses by making sure their vaccinations are all up to date.

Keyhole Spay and Surgery

Laparoscopic spay and other keyhole procedures use small incisions and a camera, which usually means less discomfort and a quicker return to normal walks and meals.

Parasite Care

Keep your pet - and house - free from parasites with regular flea, tick and worming treatments.

Microchipping

Microchipping is an easy and pain-free way of keeping track of your precious pets should they wander or get lost.

View all services

Services we offer

With our 15-minute consultations, you have enough time to ask our expert vets any - and every - question you might have regarding your pet’s health and lifestyle.

Emergencies don't keep office hours. Our hospital is open 24 hours, with vets and nurses on site and ready to see you, whatever the time.

Our 24 hour practices and external out-of-hours providers offer exceptional, around-the-clock intensive care to critically ill pets.

Acupuncture is sometimes used alongside other treatments for older pets with joint stiffness or chronic discomfort. We're happy to chat through whether it could suit your pet.

Your local Medivet practice will be able to issue an Animal Health Certificate for EU travel.

CT (a detailed body scan), digital x-ray and ultrasound are all available on site. Having the kit in one place can make it easier to look at what's going on and plan what comes next.

Caring for all aspects of your pet’s oral health is easy with our excellent dental facilities.

An electrocardiogram (ECG) is a simple, non-invasive test used to detect certain defects in your pet’s heart.

Using a tiny, flexible camera, we’re able to view internal body parts with little surgical intervention.

We know that sometimes it just isn’t possible for you or your pet to travel into one of our practices to receive care. At times like this, our capable and compassionate veterinary teams often offer at home visits.

Quick and efficient testing at our state-of-the-art in-house laboratories is just one aspect of the exceptional care we offer.

We use cutting-edge laser technology in our soft-tissue surgeries to ensure your pet achieves the best results.

Pet laser treatment can be used to help promote healing and reduce inflammation and pain, from chronic arthritis to post surgical wound treatment. The treatment is pain free and non-invasive.

Our nurses run weight, dental, post-op, puppy and senior clinics. They're often the easiest first port of call for the smaller questions in between full appointments.

Our experienced orthopaedic team look after pets when bones, joints or ligaments need a closer look.

Neutering is a medical procedure that prevents pets from being able to reproduce, and comes with a host of other health benefits.

Ultrasound lets us look inside the abdomen and the heart without surgery or sedation. It's often the natural next step after blood work when something isn't quite adding up.

We use x-ray machines to quickly diagnose issues that might affect your pet.

Reviews

4.4 /5
879 reviews
Google
5.0/5
Aug 10, 2026
Google Medivet
Google
1.0/5
Aug 4, 2026
Google Medivet
Hi everyone, I took my boss's dog to the emergency vet at Medivet in Richmond because they're open 24/7, and it was a Sunday. I paid the full bill there, but when I later went back to Medivet in Roehampton, their system showed that there was still money outstanding. This is the second time this has happened. I had to postpone my work to find proof of payment through my receipts, and then wait for my boss, who is currently on holiday, to send his receipt as well. Because of the lack of professionalism and the time they made me waste, I spoke to the receptionist in a firm and direct manner. Apparently, I hurt her feelings, and then someone from the Richmond staff called me. They told me that they are allowed to make mistakes and charge whatever they want, but that I wasn't allowed to speak to their staff in that tone. They then told me to find another veterinary practice, even though I've been with Medivet for 10 years. Do you think this is fair and professional?
Google
5.0/5
Aug 3, 2026
Google Medivet
Review for Dr. Stefania Nalon I would like to thank Dr. Stefania Nalon for the incredible compassion, empathy, and dedication she showed while caring for my beloved dog Isa , during the Night Shift, and all the rest of the team before she passed away on 7th March 2026. From the very beginning, Dr. Nalon treated Isa with kindness and dignity, and she did absolutely everything within her power to try to save her. Knowing that every possible effort was made brings me comfort during such a painful loss. It’s taken me a long time to write this review because the grief has been overwhelming, but I wanted to express how deeply grateful I am for the care, professionalism, and genuine compassion she showed to both Isa and me. Thank you for everything—you will always have my gratitude.
Google
5.0/5
Aug 1, 2026
Google Medivet
We came in on a Saturday evening with our cavapoochon, Brownie, who was very agitated after playing in the garden and coming in with red swelling on his belly. Lauren and the team diagnosed Brownie with a bee sting and treated him in under 5 minutes. They insisted on not charging us. We are so grateful to you all for your kindness 🙏
Google
5.0/5
Jul 31, 2026
Google Medivet
Alba first class caring and professional Vet. Highly recommend.
Google
5.0/5
Jul 30, 2026
Google Medivet
fantastic vets. Vet Dr Alba has been a fantastic vet to our dog for the last 14 years. Calm, honest and professional with compassion. highly recommend Medivet. the emergency out of hours vet nurses are fantastic and empathetic too.
Google
1.0/5
Jul 30, 2026
Google Medivet
shockingly bad communications, billed us over 50% more than the estimate they gave us with zero heads up about this fact or regular updates to discuss the care of our pet. Our cat left hospital after 2 days, multiple tests and a scan later, with no clear diagnosis. I'd rather drive hours absolute anywhere else than deal with this practice again! Shocking.
Google
5.0/5
Jul 30, 2026
Google Medivet
Friendly reception, on time appointment. The vet was very approachable and kind, my dog responded very well. Gave good advice and no hard sell for services.
Google
5.0/5
Jul 29, 2026
Google Medivet
Informative and helpful. Thank you for the free dental check for my cat.
Google
5.0/5
Jul 28, 2026
Google Medivet

  • CT Imaging

    CT scanning is one of the most useful diagnostic tools available to us. We have a dedicated CT vet and nurse team whose mission is to make our CT scans:

    - Accessible
    - Easy to arrange
    - As safe and stress-free as possible for patients
    - Of maximum diagnostic value, with reports delivered by specialist radiologists, and a next-day turnaround for urgent cases

    To read more about CT Imaging within Medivet please click here.

  • Your vet in Richmond

    Our dedicated practice in Richmond provides your pet with the best possible care, 24 hours a day.

    Our compassionate team - led by Veterinary Surgeons Yorram, Alba, Aimee and Almudena - understand your pet is a beloved family member, and are pleased to offer a full range of services and facilities.

  • Keyhole Spay

    Conducting laparoscopic neutering, commonly referred to as keyhole spaying, involves making two small incisions for the removal of ovaries. Various studies have shown significantly improved recovery times for dogs, with a potential 65% reduction in post-operative pain. Our skilled Veterinary Surgeons perform this procedure on weekdays (Monday to Friday). To enquire about availability, kindly contact us directly.

We offer Healthcare Plans

Our clients save up to £280 each year with the Medivet Healthcare Plan.

Learn more

Practice Accreditations

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