Medivet 24 Hour Alder

Excellent vets for many years

Very very very displeased. This used to be a fabulous vets practice when it was Alder Vets. I have not been there for over 3-4 years and i thought they had just changed the name but upon entering everything had changed. It was cold and very unwelcoming . The bin outside was full to bursting (sorry now i never took a picture) so my dog poo bag just went in . Staff unwelcoming and unfriendly both to me and my dog . Our appointment was for 11.30am at 11.45am still waiting even though only one other person in the waiting room who had already cone out . I enquired as to when i would be going in as i had my own appointment at 12.30pm somewhere else. Was told by one of the 3 receptionists that the vet was in with someone else snd i was next. She never even bothered to have the courtesy to look up from her computer screen to acknowledge me. I say back down and the vet in question my dog was to see came out and the sane girl asked him about me he just shrugged said he was waiting for someone else and went back into his room. 2 minutes later he appeared shouted my dogs name and we went in. It was then the real problem started it was as if we were nit even booked in fir our registration and consultation he stood arms folded and no offence to him i could barely understand anything he was saying . He asked a few questions i could grasp the jist and i lofted my dog on the table. He had a quick brief feel checked one ear and his heart and that was it. I told him after showing him all the vaccination forms and info from the Dogs Trust that my dog still had a little cough and had been on a course of anti-inflammatories . He guess dog had kennel cough and would need a weeks course anti-biotics. My dog was weighed to prescribe the dose and i was told it would cost me £35.00 . I was then ushered out to wait again to pay. 10 mins later i was asked up to the counter to collect medication and pay. This different receptionist was quite friendly and polite but then again i was handing over £35.00. I am disgusted at the service overall and im not one to write such an awful review about anywhere snd i honestly never have but since the change over the place was cold, uninviting both for myself and my pet . Not a great experience . As soon as we were hone i phoned my cousin to find out where she takes her 3 dogs ( yes dumb i know should have to begin with) but i was trying to go where ive always taken my pets . Anyways registered at her practice and just with the telephone enquiry alone was chalk and cheese. Registration was easy over the phone the girl at the other end polite, chatty snd giggling away immediately putting me at ease. In my opinion give this place a miss as obviously first impressions dint really seem to count here . Such a shame .

Last January you quoted 200 pounds to have my cat put to sleep. A disgrace. I think we are paying for all the work medication do in Africa, or wherever.